As a small startup, we do not have the capacity to accept returns for opened and/or used products. One of our primary goals is to maximize the number of pen sets we can provide to individuals with Parkinson’s. To achieve this, we maintain strict hygiene and quality standards. We are a small business and do not have the capacity to properly repackage or restock returned sets. Once a set has been opened or used, it cannot be resold or repurposed to reach someone else who could benefit from it. For these reasons, we can only accept returns for unopened and unused units, or if the set arrived defective.

Please note that we cannot offer refunds or replacements for items that are accidentally damaged or lost by our customers. Please reach out via the "Contact Us" form for further assistance if needed.

The pen is designed to have a lifespan comparable to that of a standard pen. If it runs out of ink, please visit our website and submit an inquiry through the "Contact Us" form, selecting the subject line "Pen ran out of ink." At this time, we are pleased to offer a replacement pen set at a discounted rate.

We are also actively developing a more streamlined system for cartridge refills to enhance convenience. Updates regarding this option will be shared as soon as it becomes available. Thank you for your understanding and patience.

No, the pen is only sold as part of a complete set, which includes the pen, clipboard, and magnetic fasteners to hold any paper or equivalent you use in place. If your set arrived damaged, please contact us through our website, and we will assist you with a replacement.

Please note that we cannot offer refunds or replacements for items that are accidentally damaged or lost by our customers.  Please reach out via the "Contact Us" form for further assistance if needed.Thank you for your understanding. 

Yes, over 110 individuals with Parkinson's have tested our pen set, with 88% preferring it over the generic alternatives for its efficacy and ease of use. We continuously incorporate user feedback into our design improvements, ensuring our product meets the needs of those it serves.

While we currently offer one model, future variations may include options like varied weights or magnet strengths. Our initial focus has been on delivering a quality product to market efficiently, but we aim to expand our offerings in the future.

Unfortunately, we are unable to offer a trial period or accept returns for the SteadyScrib pen. This policy ensures that every pen we provide is fresh and unused, maintaining the highest standards of quality and hygiene for all our customers.

The best way to try the SteadyScrib pen is to encourage your occupational therapist (OT), physical therapist (PT), or doctor to purchase it for their clinic or community program. Many healthcare professionals are willing to acquire tools like SteadyScrib to enhance accessibility for their patients. Once they have it, you and others in the community can try the pen before making your own purchase.

Absolutely, community engagement is integral to our mission. We've dedicated significant time and resources to volunteering, donating sets to medical institutions, and establishing the Opportunity Fund. Our product development is deeply rooted in user feedback, with over 110 individuals with Parkinson's contributing to our design iterations.

Additionally, we donate 1% of sales back to the Parkinson's community to further support research and resources.

At SteadyScrib, we are dedicated to making our innovative writing utensils accessible to all individuals affected by Parkinson's disease, regardless of financial constraints. Through our Opportunity Fund, we provide sets at a reduced or no cost based on demonstrated financial need.

To apply for financial assistance, please visit the Contact Us section on our website, fill out the form, and select Opportunity Fund as the category for your submission. Additionally, if you’d like to support the Opportunity Fund, please visit our Donate page.

While our pen set is specifically tailored for individuals with Parkinson's to counteract writing inhibitive symptoms, we've received positive feedback from those with conditions like multiple sclerosis, essential tremor, and Huntington's disease. Future iterations may address the needs of broader populations.

The small red nib is a protective cover designed to keep the pen tip fresh and clean before first use. Please remove the small red nib from the pen tip before writing. Simply pull it off gently, and your SteadyScrib pen will be ready to use.

Quality and manufacturing in the U.S. influence our costs, alongside feedback from stakeholders indicating the value of our product and positioning ourselves amongst existing technology within the quality of life innovations market all informed our pricing strategy. Please apply to our Opportunity Fund on the Contact Us page if our full-price product is inaccessible.

Our pen has a magnetic strength of 482 mT without magnetic paper fasteners, increasing to 502 mT with fasteners. While our product is generally safe, if you've had Deep Brain Stimulation (DBS), we recommend consulting your healthcare provider before use to ensure compatibility with your specific medical history and needs. Your safety and comfort are paramount to us.

Right now, the ONLY place to buy the SteadyScrib Parkinson’s pen set is directly through our website at www.steadyscrib.com. We’re open to expanding availability in the future, but for now, we’re the exclusive source!

Shipping costs for the SteadyScrib Pen Set can be higher due to the size and weight of the product, as well as the care needed to ensure it reaches you safely. We do not markup on shipping fees. We understand that shipping fees can add up, and we do our best to keep costs as low as possible while ensuring the pen set arrives in great condition.